The following sections are common error messages and suggestions that may occur when you work with QuickBooks Online. If you see one of these error messages in the Auty-History, Review, and Validation or the Process Summary, follow the steps in the suggestion so you can resolve the issues.
Please contact with autymate support team with the error message detail.
The amount in [Product Service Amount] column contains negative or invalid data
The value in [Product Service Amount], [Product Service QTY] and/or [Product Service Rate] columns is invalid
The customer name is required for creating new invoices in QuickBooks online.
The Item information is required to create Checks in QuickBooks online.
Error occur on parsing Double value into Int.
Error occur on parsing string value into date.
The ‘Customer Name’, and ‘Product/Service Name’ information is required for creating Invoices in QuickBooks Online.
The ‘Vendor Name’ information is required for creating Bills in QuickBooks Online.
In your QuickBooks Online (QBO) account:\n\n1. Go to the Sales menu.\n2. Select the Product and Services tab.\n3. Find your item.\n4. Under the ACTION column, select Edit.\n5. Review the item if you sell it to your customer or purchase it from a \n vendor.\n6. Also, make sure to assign an account for income or expense accounts.
Please correct the value in the Email column. The correct format could be: email@example.com.
The [Display Name],[First Name], and [Last Name] values are required for creating Employees in QuickBooks Online.
The Credit and Debit value in [Amount] column of journal entries must be balanced. e.g, The sum of [Amount] column must be 0.
There must be at least two line items for one Journal Entry transaction to be successful.
In QuickBooks Online, you can not have a customer, vendor, or employee with the same name. If this happens, you have to fix this issue by following the steps below:
Steps to fix the issue:
- If you have the same name vendor or employee. Rename that vendor or employee with a _1 at the end.
- Once you have renamed the customer with the same name, you can hit resubmit, and your customer with that name will get inserted correctly.
Error:  Invalid Company Status. Subscription period has ended or canceled, or there was a billing problem: Update your billing profile before adding or editing data.
When this error comes, this means that their QBO subscription (Not Autymate’s subscription) has expired, and they have to renew it and then resubmit.