Please watch these 3-minute videos before our meeting. This video will show you how to set up zoom and what to expect from the meeting. This way, you can come prepared and have a successful meeting.
To schedule a customer support meeting to help you with your issue with Autymate, click this link:
We only have 30 minutes for this meeting, so please be on time. We usually have back-to-back meetings, so if you need more time, you can click this link to schedule another meeting. We will only help with Automate troubleshooting; we will not help with QuickBooks Bookkeeping questions. Contact intuit; see How to get QuickBooks or Bookkeeping Support below.
- First, make sure you download the Zoom Client so you can share your screen. Click this link to download and click Download below Zoom Desktop Client.
- When you click the link, make sure you use the Pin if requested, and enter 123 when you sign in.
- Make sure you have a Microphone. If you do not have a Microphone on your Back Office Machine where you installed Autymate Desktop, join on another computer for audio or call this number.
- Call: +1 646 931 3860 US
- Enter Meeting ID: 469 030 8677
- Passcode: 123
- Or one mobile use one-tap and click or copy this number: +16469313860,,4690308677#,*123# US.
- When you join, you will be placed in the main waiting area, and you will be placed with a support rep.
Your meeting will only last 30 minutes, so please be on time. We typically have back-to-back meetings, so if you need more time, we will provide you with the link to reschedule.
- First Review Checklist
- Please install the latest QuickBooks version before we meet and uninstall any previous version (learn more). We do not install QuickBooks for you. To upgrade, click here.
- When you set up Autymate, be sure you print and study the Quick Reference Guide QBD SETUP QRG.
Learn more on the Hub by clicking Learn & Tran -> QuickBooks and see Autymate Resources.
- You can reach QuickBooks for support by Contacting QuickBooks Desktop Support or QuickBooks Online Support or calling 800-446-8848
- Need a Bookkeeper to help you with QuickBooks accounting click here to learn more on who we recommend and why.
Below are customer support requests
- How do I download the files from FRS to load into Autymate?
- Learn more about Contacting Autymate Customer Support