Question

What do I do when I cannot Connect to QuickBooks Desktop?

Answer

Typically the issue is one of two problems,
1) Are you running QBD on a Network Path (has // at the beginning of the file name)? YES | NO
2) Are you using the latest version of QBD? What version are you on? 2022 | 2021 | 2020

Here are some reminders for success in connecting to QuickBooks Desktop

• If your QuickBooks Desktop file is on a network drive we do not support this, please move it to a standard folder on your back office machine. These locations will cause problems with daily integration. See how to move the QBD video or following this guide.
• Make sure you are using the latest QuickBooks desktop version. If you don’t, your functionality could be slower. Need to buy QuickBooks at a Forever discount click here.

If none of these are the cause we would like to get your logs to help you, so in the desktop app on the dashboard hit Create Support Ticket. See this guide for details on how to send your logs.

Once we get your logs, we will review the issue and instruct you on how to resolve the issue or schedule a meeting with you to help you get it fixed.